Everyman Attendance Checker.
Like every exhibitor with a membership scheme, Everyman absorbed the cost of no-shows. We built an attendance checker, first released in 2023, that lets staff verify attendance at the door, releases seats nobody collected, and shows the business who actually turns up.
The challenge
Everyman members can book at no extra cost, so some seats are booked and never used. Each unused seat still counts towards the film-hire fee, and it is a seat that could have been sold, with food and drink alongside it.
There was no systematic way to see who actually attended, so the cost couldn’t be measured, let alone reduced.
What we delivered
- An attendance checker app. A web app for front-of-house staff to verify attendance against every booking at the door, session by session.
- Built with the Operations team. Designed for fast, glanceable use in a dark auditorium: sessions, seats and head counts at a glance.
- Vista integration. Middleware through Vista Connect releases uncollected seats before film-hire reconciliation.
- An automated booking pipeline. Scheduled extracts from the Vista Sales Server, with queueing, retries and missing-file detection, so the data arrives without anyone chasing it.
- Reporting in Power BI. Attendance data flows into Power BI, with no-show measures the business can track.
The impact
- For the first time, no-show patterns are visible in Power BI
- Less film-hire revenue lost on seats nobody used, year on year
How it fits together
Like Everyman’s iOS app and at-seat ordering, the checker is built on Vista. The approach suits any venue with memberships or subscriptions, where booking costs the member nothing and empty seats cost the venue money.
Read more in Loyalty, memberships and subscriptions, Automation & AI and Vista Cinema Integrators.